Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below you will find the details of our shipping process.

Shipping Area

• Countries: We currently ship within the Netherlands and Belgium.

• Future Expansion: Expansion to other shipping regions is under consideration.

Shipping Costs

• Within the Netherlands and Belgium: Free shipping on all orders.

• No Hidden Fees: All costs are clearly displayed at checkout.

Order Processing Time

• Processing Time: Orders are processed within 1–3 business days, Monday through Friday.

• Cut-off Time: 22:00 (GMT+01:00) Central European Standard Time (Amsterdam).

• Weekend Orders: Orders placed during the weekend will be processed on the next business day.

Transit Time

• Estimated Delivery Time: 4–8 business days.

• Business Days: Shipments are made Monday through Friday.

• Note: Delivery times are estimates and may vary due to external factors such as weather conditions or transportation issues.

Shipping Process

• Trusted Couriers: We ship with PostNL, DHL, GLS, BPost, UPS, and FedEx.

• Insured Shipments: All shipments are insured. Please contact our customer service if your package is lost or damaged during transport.

• Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

Tracking Instructions

• Tracking Information: After purchase, you will receive an email with tracking details, including the carrier’s name and your tracking number.

• Track Your Order: You can track your order via our website by simply entering your tracking number into our tracking portal.

• Questions: Our support team is available to help with any tracking inquiries.

Procedure for Missing Items

• Report Missing Items: Please contact our customer service within 7 days of receiving your package at Kingsleycollective@gmail.com.

• Resolution: We will resolve the issue as quickly as possible and either send a replacement item or issue a refund.

Return Policy

• Returns: Returns are accepted within 14 days of receiving your order.

• Return Conditions: Items must be unused, undamaged, and in their original packaging. Personalized items cannot be returned.

• Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Kingsley-collective.com will cover the return shipping costs.

• Refunds: Refunds are processed within 14 days of receiving the return and will be credited to the original payment method.

Company Name: WDC Trade Limited
Business Registration Number: 78893584
Address:  UNIT 903A, 9/F., CAMERON COMM CENTRE, 458-468 HENNESSY 
ROAD, CAUSEWAY BAY HONG KONG
Email: Kingsleycollective@gmail.com
Phone: +19295394645
Customer Service: Monday – Friday, 9:00 – 17:00