Return & Refund Policy

Return Period

Customers in the Netherlands and Belgium have the right to cancel their purchase and return the product within 14 days of receipt without providing a reason.

Return Instructions

1. Return Request: Contact our customer service at Kingsleycollective@gmail.com with your order number and a detailed reason for the return.

2. Return Authorization: After reviewing your request, we will provide you with detailed instructions and, if applicable, a prepaid return label.

3. Packing and Shipping:

   • Pack the item securely in the original packaging with all tags and labels still attached.

   • Include the return authorization form and any required supporting documents or images.

   • Download and print the return label from the link provided in our email.

Return Costs

Customers are responsible for return shipping costs unless the item is defective or not as described. In such cases, Kingsley-collective.com will cover the return shipping costs.

Specific Return & Refund Conditions

Change of Mind

If you change your mind after purchase, you may return the product within 14 days, provided it is unused, undamaged, and in its original packaging.

Defective Goods

If you receive a defective product, contact our customer service immediately for instructions.
Kingsley Collective will cover the return shipping costs and provide either a replacement product or a refund.

Damaged Goods

If the product arrives damaged, send us photos of the damage within 48 hours of receipt.
We will review the situation and, if necessary, cover the return shipping costs.

Wrong Product Received

If you receive the wrong product, contact us and we will arrange the return shipping and ensure you receive the correct product.

Product Never Arrived

If your product never arrived, please contact us so we can start an investigation with the courier.
If the product cannot be located, we will provide a full refund or a replacement product.

Order Cancellation

You may cancel your order before it has been shipped.
If the order has already been shipped, please follow the return procedure after receiving the product.

Policy for Damaged or Defective Goods

Upon receipt of damaged or defective goods, contact our customer service within 48 hours.
Send us photos of the defect or damage. Once inspected and approved, we will provide a replacement or a full refund.

Policy for Non-Damaged Goods

If you change your mind, you may return the unused and undamaged product within 14 days.
Please ensure it is returned in the original packaging.

Timelines

• Return Period: Returns must be reported and shipped within 14 days of receiving the product.

• Return Processing: Once we receive and inspect the returned item, we will process the refund within 5 business days. You will receive a confirmation email.

• Refund Conditions: A refund will be approved if the product is unused, undamaged, and in its original packaging. Refunds for defective or wrongly delivered products will be approved after inspection.

• Refund Period: After approval, it may take up to 5 business days to process the refund to the original payment method.

• Refund Methods: Refunds are issued to the original payment method used at checkout.

Exceptions to the Return Policy

The following items cannot be returned:

• Customized or personalized items

Return Address

Please send all returns to the return address provided on the return form.

Shipping Method and Costs

• Shipping Method: DHL + Track & Trace

• Estimated Return Costs: €15 – €25

Legal Rights

This policy does not affect any applicable legal rights.

Questions?

Visit our FAQ page or contact our customer service at Kingsleycollective@gmail.com
Company Name: WDC Trade Limited
Business Registration Number: 78893584
Address:  UNIT 903A, 9/F., CAMERON COMM CENTRE, 458-468 HENNESSY 
ROAD, CAUSEWAY BAY HONG KONG
Email: Kingsleycollective@gmail.com
Phone: +19295394645
Customer Service: Monday – Friday, 9:00 – 17:00